Frequently Asked Questions

Yes, we handle all types of minor and major plumbing problems — from dripping taps and small leaks to full pipe replacements and pressure issues.

Yes, subject to availability. We aim to respond to all calls on the same day, and for emergencies we offer a 24/7 rapid response service.

Absolutely. All of our engineers are fully Gas Safe registered and carry the relevant qualifications. We can provide certification on every job if required.

Yes. We work with both residential homeowners and commercial businesses — offices, restaurants, retail units and more across North West London.

There is no call-out fee for scheduled visits. Emergency call-outs start from £149 which includes the first hour of labour. We always quote upfront.

Yes. We handle full toilet replacements, flush repairs, seal replacements and waste pipe issues for both residential and commercial properties.

We recommend servicing your boiler once every year. Regular annual servicing keeps your boiler efficient, safe and maintains your manufacturer warranty.

Most boiler installations are completed within one day. Standard to combi conversions typically take two days due to the additional pipework involved.

We install all major brands including Worcester Bosch, Vaillant, Baxi, Glow-worm, Navien and Megaflo. We'll recommend the best option for your property and budget.

Yes. Depending on the boiler model, manufacturer warranties range from 5 to 12 years. We handle all warranty registration on your behalf at no extra cost.

It could be due to low pressure, thermostat issues, a faulty diverter valve, airlocks or internal component failures. Our engineer will diagnose the exact cause on arrival.

Yes, we work with all major brands including Worcester Bosch, Vaillant, Baxi, Glow-worm, Navien, Ideal and more. No brand is off limits.

Our engineer will give you an honest recommendation. If your boiler is over 10–12 years old and repairs are costly, replacement is often the more economical long-term option.

Typically within 30–60 minutes depending on your location. We cover North West London, Hayes, Harrow, Wembley, Slough and Watford.

Leaks, burst pipes, blocked drains, no hot water, boiler breakdowns, flooding and more. If it's urgent, we handle it — day or night.

Yes — our emergency service is available 24 hours a day, 7 days a week, 365 days a year including all bank holidays.

Emergency call-outs start from £149 which includes the first hour of labour. We always provide a clear quote before starting any work.

It may need bleeding to release trapped air, or internal cleaning to remove sludge buildup. A faulty thermostatic valve or poor system balance may also be the cause.

Yes, we install new and efficient radiator models to replace old or faulty ones. We can advise on the best size and style for each room in your property.

A single radiator replacement typically takes 1–2 hours. Full multi-room installations may take a full day depending on the number of radiators and pipework required.

Yes. We can extend your existing central heating system to add radiators in new rooms, extensions or conversions — including all pipework and balancing.

We serve North West London, Hayes, Harrow, Wembley, Slough, Watford and all surrounding areas. Call us to confirm coverage for your postcode.

Yes. All WLBC engineers are Gas Safe registered, fully insured and hold the relevant industry qualifications. We invest in ongoing training to maintain the highest standards.

Yes. We provide free, no-obligation quotes for all planned work including boiler installations, radiator installations and plumbing projects. Contact us to arrange a visit.

We accept bank transfer and card payments. For larger jobs such as boiler installations, we can discuss payment arrangements. We always provide a detailed invoice.

WLBC Services Ltd is registered in England & Wales. Company Registration Number: 15690592. Gas Safe Registration Number: 547892.